The practical details and expectations that help create a safe space for our sessions.
Opening Hours
Monday: 09:00am - 6:00pm
Tuesday: 09:00am - 6:00pm
Wednesday: 09:00am - 6:00pm
Thursday: 09:00am - 6:00pm
Friday: 09:00am - 1:00pm
Saturday: Closed
Sunday: Closed
Please note that we are closed on all public holidays.
Fees
Fee is payable 24 hours before each session in alignment with cancellation policy.
Session Details
*Research published in: Psychology and Psychotherapy: Theory, Research & Practice
Cancellation Policy
A minimum of 24 hours' notice is required for rescheduling or cancelling client appointments. The full fee will be charged for sessions missed without such notification.
In the event of a serious accident, emergency, or other similar situation outside the client's control, please deal with your situation first and notify us at the earliest convenient time.
Outcome Measures
We use various measures to gauge each client's progress and response to treatment. If clients are happy to do so they may be asked to complete a brief anonymised questionnaire, which is designed to help the therapist understand the client's needs, how best to help them, and to evaluate treatments and outcomes.
Health Insurance:
Some clients may have coverage through their healthcare insurer. However, we are unable to communicate directly with insurers, and we do not have an electronic claims system. It is the client's responsibility to determine if their insurance provider covers psychotherapy services, to pay for the session at the time of consultation, and to submit a claim to their insurer if applicable. We endeavour do our best to assist with the claims process.
General Data Protection Regulations
Confidentiality
Your personal information will be kept in accordance with the Data Protection Act (2018) and General Data Protection Regulation (GDPR). In relation to this personal data, which will include case record notes, contact information and written correspondence (whether by email, letter or online messaging service) there is lawful basis for processing this personal information: legitimate business interests relating to the service being provided, legal duty and entering into or performing the contract between us.
The type of personal information we collect:
We currently collect and process the following information:
How we store your personal information:
Your information is securely stored. In accordance with professional and insurance requirements we will retain a record of your personal information (including case records) for a period of 7 years from the point at which the contract between us ends. At the end of that period, any information we have processed will be securely destroyed. At any stage during that period of time, or during the contract, you can request access to the information that we hold in relation to you.
How to complain re. data processing
If you have any concerns about our use of your personal information, please contact us in the first instance at therapywithbronte@gmail.com. If we are unable to resolve your concern, you can raise this by contacting complaints@humangivens.com.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO's address is:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113;
ICO Website: https://www.ico.org.uk
Data Controller is Bronte Le Marquand (ICO Registration: C1615245).